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Together with yet another user friendly feature being rolled out by the Indian Railways, passengers can now cancel validated train tickets reserved through SMS or phone call at counters and claim refund for exactly the same.
By: PTI Updated: April 29, 2016 5:12 PM
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Together with yet another user friendly feature being rolled out by the Indian Railways, passengers are now able to cancel confirmed train tickets reserved through SMS or phone call at counters and claim refund for exactly the same. Railway Minister Suresh Prabhu launched the two facilities today as part of his ministry’s endeavor to improve the portfolio of passenger amenities.
There is another facility that would be mainly welcomed by Non Resident Indians (NRIs) and foreign travelers, as they are able to book train tickets on Indian Railways with any international credit and debit card. As of this moment, only American Express international credit cards are accepted at Indian Railway Catering and Tourism Corporation (IRCTC)’s portal.
For cancellation of Passenger Reservation System (PRS) counter tickets, passengers have to dial 139 and select option 6 from the principal menu of Interactive Voice Recorder (IVR). They will then get a one-time password (OTP). Cancellation will undoubtedly be processed. They have to reach the counter within stipulated time to get their refund.
Cancellation of tickets and refund will probably be permitted not and only on completely PRS counter tickets that are confirmed in case of late running of trains of trains or cancellation.
Cancellation or online cancellation through 139 will be permitted only up to four hours before the scheduled departure of the train while refund of the sum may be collected just in the journey -commencing station on nearby satellite PRS places defined by Zonal Railways.
Passengers can also cancel tickets that are affirmed through SMS by sending PNR number and train number to 139. User will get an OTP number, which has to be input into for cancelling tickets.
Refund may be asserted during the first two hours of the opening of the PRS counters to the next day for the tickets for the trains whose scheduled departure time is between 1801 hrs and 0600 hrs. For trains whose scheduled departure time is is between 0601 hrs and 1800 hrs, refund could be claimed up to four hours subsequent to the scheduled departure of the train through the working hours of the PRS counters where cancellation is enabled at any hour.
This facility will soon be available only to those passengers who've furnished their mobile numbers during the period of booking the ticket. Also, no refund will be given following the expiry of the stipulated time limit.
IRCTC Chairman and Managing Director (CMD) Dr. A. K. Manocha said such a facility would immensely help passengers in cancelling their confirmed tickets and getting refund.
There are times when passengers believe it is almost impossible to achieve counters within the stipulated time and cancel their tickets. Cancellation is just a phone call away and passengers do for doing so, n’t have to race against time,” he included.
IRCTC will introduce a brand new page on its site (www.irctc.co.in) without any login for cancellation of counter tickets. They should enter PNR number and train number on the site as well as captcha code. An OTP will likely be sent to the passenger on his cellular number for cancellation. Refund amount will also be displayed to the passenger on the website.
As for booking by international travellers of rail tickets, IRCTC will now take debit card or any international credit through payment gateway given by Atom Technologies at its portal site.
“Any debit or credit card will likely be allowed for ticket booking using Atom Payment Gateway. At present, only American Express international credit cards are accepted in the IRCTC portal site,” Dr. Manocha said.
“This facility will help 3.56 lakh registered international users and N
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