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Two Years Accomplishments of Ministry of Railways (May 2014 to May 2016)
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PASSENGER AMENITIES AND DIGITAL INDIA INITIATIVES
Indian Railways launched three social media platforms on Facebook, Twitter and You Tube with all the handle @railminindia. Ministry of Railways applied first of its sort, a real time 24×7 grievance system that is public and supplied medical, security and other emergency support to travelling passengers
All India Security Helpline 182 set up to report any untoward event and seek emergency help during journey
The All India Passenger Helpline ‘138’ provided for all other query/complaints during travel
A cellular established program viz. Criticism Management System (COMS) launched
E-catering facility established at 100 stations. 408 railway stations designated for supplying E-catering
A huge scheme for providing Water Vending Machines (WVMs) to supply RO Water at affordableprices is under execution by Railway PSU IRCTC
Booking quota of two lower berths per coach in Sleeper class enhanced for Senior Citizens and Women to four lower berths per trainer
Tatkal booking timings have been staggered to serve double purpose of providing benefit to the passengers and for staggering traffic on the e ticket portal site. All representatives are debarred from booking tickets during thirty minutes of opening of booking
Automatic refund of Validated /RAC e-tickets on cancellation of trains similar to waitlisted e tickets is given without filing of TDR
Time limit for booking reserved tickets was raised to 120 days w.e.f. 01.04.2015
Destination alert and wake up alarm services established on 139
Automatic Destination Alerts through SMS for Duronto and Rajdhani trains to passengers.
E-ticketing facility launched for accredited journalist on concession pass as well as for disabled persons.
Mobile billing facilities in most new general class coaches began.
Out of 1252 Stations identified to Adarsh Stations’, 986 stations have so far been developed. 160 developed in last two years
Scheme namely ‘SMS Gateway’ established enabling passengers to get SMS alarms on the status of tickets that were reserved
New Generation system put in place that may reserve 7200 on-line tickets instead of 2000 tickets per minute and can attend 2,00,000 enquiries instead of 50000 per minute
Rationalization of Computerized Passenger Reservation System (PRS) done to enable passengers to buy tickets even following the preparation of booking graphs
Paperless unreserved ticketing including Paperless Platforms tickets through mobile phone introduced in suburban sections of Western Railway, Central Railway, South Central Railway, Southern Railway, Eastern Railway, South Eastern Railway
Pilot Project of hand Held Terminals for TTEs found
E-booking of disposable linen started on trains at New Delhi Railway Station and Nizamuddin Railway Station, Mumbai Central (BCT), Chattrapati Shivaji Terminus (CSTM), Southern Railway
E-booking of Wheel chair found
Automatic Ticket Vending Machines installed at select stations were used by currency Coin cum Card.
Began one of the greatest free public wifi fi systems in the world. Launched at 26 stations having an agenda this year to expand it to 100 Stations by December and to 400 stations.
The booking of retiring rooms at different railway stations made online which makes it suitable and clear
E Ticketing portal in Hindi found
60 lifts and 150 escalators supplied in last 2 years at Railway stations
Model Rake (a passenger carrying train with 24 coaches) developedwith enhanced interiors, colour scheme, aesthetics and amenity appointments. This is running as a train between New Delhi and Varanasi.
Cancellation of confirmed, RAC and Waitlisted PRS counter tickets made easy using IRCTC website or phone No. 139.
Provision made for acceptance of credit cards and international de
pnr status details
indian railways pnr status details
PASSENGER AMENITIES AND DIGITAL INDIA INITIATIVES
Indian Railways launched three social media platforms on Facebook, Twitter and You Tube with all the handle @railminindia. Ministry of Railways applied first of its sort, a real time 24×7 grievance system that is public and supplied medical, security and other emergency support to travelling passengers
All India Security Helpline 182 set up to report any untoward event and seek emergency help during journey
The All India Passenger Helpline ‘138’ provided for all other query/complaints during travel
A cellular established program viz. Criticism Management System (COMS) launched
E-catering facility established at 100 stations. 408 railway stations designated for supplying E-catering
A huge scheme for providing Water Vending Machines (WVMs) to supply RO Water at affordableprices is under execution by Railway PSU IRCTC
Booking quota of two lower berths per coach in Sleeper class enhanced for Senior Citizens and Women to four lower berths per trainer
Tatkal booking timings have been staggered to serve double purpose of providing benefit to the passengers and for staggering traffic on the e ticket portal site. All representatives are debarred from booking tickets during thirty minutes of opening of booking
Automatic refund of Validated /RAC e-tickets on cancellation of trains similar to waitlisted e tickets is given without filing of TDR
Time limit for booking reserved tickets was raised to 120 days w.e.f. 01.04.2015
Destination alert and wake up alarm services established on 139
Automatic Destination Alerts through SMS for Duronto and Rajdhani trains to passengers.
E-ticketing facility launched for accredited journalist on concession pass as well as for disabled persons.
Mobile billing facilities in most new general class coaches began.
Out of 1252 Stations identified to Adarsh Stations’, 986 stations have so far been developed. 160 developed in last two years
Scheme namely ‘SMS Gateway’ established enabling passengers to get SMS alarms on the status of tickets that were reserved
New Generation system put in place that may reserve 7200 on-line tickets instead of 2000 tickets per minute and can attend 2,00,000 enquiries instead of 50000 per minute
Rationalization of Computerized Passenger Reservation System (PRS) done to enable passengers to buy tickets even following the preparation of booking graphs
Paperless unreserved ticketing including Paperless Platforms tickets through mobile phone introduced in suburban sections of Western Railway, Central Railway, South Central Railway, Southern Railway, Eastern Railway, South Eastern Railway
Pilot Project of hand Held Terminals for TTEs found
E-booking of disposable linen started on trains at New Delhi Railway Station and Nizamuddin Railway Station, Mumbai Central (BCT), Chattrapati Shivaji Terminus (CSTM), Southern Railway
E-booking of Wheel chair found
Automatic Ticket Vending Machines installed at select stations were used by currency Coin cum Card.
Began one of the greatest free public wifi fi systems in the world. Launched at 26 stations having an agenda this year to expand it to 100 Stations by December and to 400 stations.
The booking of retiring rooms at different railway stations made online which makes it suitable and clear
E Ticketing portal in Hindi found
60 lifts and 150 escalators supplied in last 2 years at Railway stations
Model Rake (a passenger carrying train with 24 coaches) developedwith enhanced interiors, colour scheme, aesthetics and amenity appointments. This is running as a train between New Delhi and Varanasi.
Cancellation of confirmed, RAC and Waitlisted PRS counter tickets made easy using IRCTC website or phone No. 139.
Provision made for acceptance of credit cards and international de
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